At Elvoa, customer satisfaction is very important to us. We want you to shop with confidence when purchasing coffee tables from our store. Please review our Refund & Returns Policy carefully before making a purchase.

Returns Eligibility

We accept returns within 30 days from the date your coffee table is delivered.

To qualify for a return, the item must:

  • Be unused and in its original condition
  • Be returned in the original packaging
  • Include all accessories, hardware, manuals, and included parts

Non-Returnable Items

The following items cannot be returned:

  • Customized or personalized coffee tables
  • Clearance or final sale items
  • Gift cards (if applicable)
  • Products damaged due to misuse, improper assembly, or negligence after delivery

How to Start a Return

To initiate a return, please contact our customer support team at:

support@elvoa.store

Please include:

  • Your order number
  • Reason for the return
  • Photos of the item if it is damaged or defective

Our team will provide return instructions and any necessary authorization details.

Return Shipping Costs

Customers are responsible for return shipping expenses unless:

  • The wrong coffee table was delivered
  • The product arrived damaged or defective

If the issue was caused by our mistake, we will cover the return shipping costs.

Refunds

Refund Inspection & Approval

Once your returned coffee table is received and inspected, we will notify you by email regarding the approval or rejection of your refund request.

Refund Processing Time

Approved refunds are processed within 2 business days after inspection approval.

Refunds are issued to the original payment method used during checkout.

Refund Arrival Time

Please allow up to 3 business days for the refunded amount to appear in your account, depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund after the expected timeframe:

  1. Check your bank account again
  2. Contact your credit card provider or payment service
  3. If the issue still continues, contact us at support@elvoa.store

We will gladly assist you.

Exchanges

We do not offer direct exchanges. If you would like a different coffee table style, size, or design, please return the original item and place a new order separately.

Damaged or Defective Coffee Tables

If your coffee table arrives damaged, defective, or incorrect, please contact us immediately with:

  • Clear photos of the issue
  • Your order information
  • A brief explanation of the problem

We will work quickly to provide a replacement, refund, or another suitable resolution.

Order Cancellations

Orders may only be canceled before they are processed or shipped. Please contact us immediately if you wish to cancel your order.

Contact Us

If you have any questions regarding this Refund & Returns Policy, please contact our support team:

Email: support@elvoa.store

  • By email: support@elvoa.shop
  • By visiting this page on our website: https://elvoa.shop/contact-2/
  • By phone: +16058771114
  • By mail: 13590 Warrington Ct, Rapid City, SD 57702, United States
  • Business Hours: Monday – Friday, 9:00 AM – 19:00 PM (USA Time